NS LIVE REFUND POLICY

Effective Date: 02 JAN 2026

1. INTRODUCTION

This Refund Policy ("Policy") explains the conditions under which refunds,

cancellations, and billing adjustments apply to services provided by

ENS Live ("ENS Live", "Company", "we", "our", or "us").

By purchasing any ENS Live service, including event-based airtime or subscription plans, you agree to this Policy.

2. EVENT-BASED AIRTIME PURCHASES

2.1 Cancellation Before Event Start

Customers who purchase live streaming services based on fixed durations

(30-minute, 1-hour, or 2-hour sessions) may cancel their event and request a refund at least five (5) hours before the scheduled go-live time.

If cancellation is requested five (5) or more hours before the event, a full refund may be issued.

2.2 Late Cancellation

Cancellation requests made less than five (5) hours before the scheduled go-live time are not eligible for a refund.

2.3 After Event Commencement

Once the event has started, or ENS Live has initiated technical preparation

within the restricted five-hour window, the service is considered rendered and becomes non-refundable.

3. SUBSCRIPTION PLANS (MONTHLY, YEARLY, RECURRING)

3.1 Automatic Renewal

All subscription plans renew automatically at the end of each billing cycle unless cancelled in accordance with this Policy.

3.2 Cancellation to Avoid Renewal

To avoid being charged for the next billing period, subscribers must cancel

their subscription at least forty-eight (48) hours before the end of the current billing cycle.

3.3 Late Cancellation

If cancellation occurs within the final forty-eight (48) hours of the billing cycle, the renewal charge may still be processed and will not be refundable.

3.4 Access After Cancellation

After cancellation, access to subscription services will continue until the end of the current paid billing period. No partial refunds will be issued for unused time.

4. BILLING ERRORS AND DUPLICATE PAYMENTS

Refunds will be issued in the following cases:

• Duplicate transactions

• Incorrect billing amounts

• Verified system processing errors

• Unauthorized charges confirmed after investigation

Customers must notify ENS Live within seven (7) days of the transaction date to request review of a billing issue.

5. NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be issued for:

• Completed live streaming sessions

• Partially used airtime

• Failure to use scheduled event time

• User-side internet, device, or hardware failures

• Violations of ENS Live Terms of Service

• Change of mind after purchase

• Dissatisfaction not caused by a verified platform failure

6. REFUND REQUEST PROCESS

All refund requests must be submitted in writing to:

billing@enslive.live

Requests must include:

• Account holder name

• Transaction ID or proof of payment

• Event or subscription details

• Clear explanation of the issue

All requests are subject to review and approval.

7. REFUND PROCESSING TIME

Approved refunds will be processed within three (3) to fourteen (14) business days.

Processing time depends on your bank or payment processor and isoutside the direct control of ENS Live.

8. CHARGEBACKS

Customers agree to contact ENS Live before initiating a chargeback.

Unjustified or fraudulent chargebacks may result in account suspension

or permanent termination.

9. POLICY MODIFICATIONS

ENS Live reserves the right to modify this Refund Policy at any time.

Continued use of our services constitutes acceptance of any updates.

10. CONTACT INFORMATION

ENS Live

A product of Forever Technologies Ltd

Namasuba Central, Entebbe Road, P.O Box 122167, Kampala, Uganda

billing@enslive.live